SHIPPING INFO
Perishable orders (edibles, capsules, & drops) processing can take between 1-3 business days (Monday – Saturday). But are generally dispatched within 1 days after receipt of payment and are shipped via USPS with tracking and drop-off without signature.
Non Perishable orders take processing can take between 3-5 business days (Monday – Saturday). But are generally dispatched within 1-2 days after receipt of payment and are shipped via USPS with tracking and drop-off without signature.
Please contact us directly at info@purplestarhemp.com or (786) 469-9140 with any shipping questions.
RETURNS / REFUNDS Policy
All orders will be shipped out USPS. Most shipments are shipped same day or the next business day. Orders placed after 3pm EST are considered to be next day.
If your product was damaged during shipping, please notify us within 24 hours of receipt. Customers are responsible for checking their shipment at time of receipt.
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All Return Product(s) MUST NOT NEVER be opened.
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You are responsible for reporting it with in 24 hours of receiving the product
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It’s your expense to deliver the product(s) back to us
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If any Reward points or Discount coupons were used it WILL be deducted.
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NO refunds on specials, bonuses, gifts, or items bought with 100% reward points.
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All Refunds must be returned before 14 days of initial transaction sales date.
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Refund Process will happen after inspection of product(s)
Privacy/ Terms and Conditions Policy
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to Facebook. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Contact forms
All contact forms are uniquely origin off our platform so all information included will be use for the purpose of contacting you for any solicited requests in our forms. We do not sell, trade or share any of this info with any third party websites.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use google to boost search engine optimization, gain analytic of all activity on the website eg: shopping cart, checkouts, email subscriptions. This information is only used in conjunction with google analytics, google webmasters tools and webmasters tools
Who we share your data with
WE NEVER SHARE, TRADE, OR SELL ANY INFORMATION EVER!
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Your information is never used outside of our website. All data collected is only for the purpose of making a better user experience and to improve our web platform and/or so we can communicate with you via; emails, phone calls, or social media sites.
How we protect your data
Our number one goal is to safe guard your info from all eyes.. It would never be a good idea for us to share trade or negotiate your information in any way. Our server are all on SSL we update our database regularly and we have an in house team to deal with all unexpected issues that may ever arise.
What data breach procedures we have in place
If ever a such thing happens you will be the first to know, our team is very quick to these types of issues and we are always working on new ways to keep our servers protected.
What third parties we receive data from
Recaptcha, Google Analytics, Google webmasters tools, Math SEO, Facebook, Instagram, Constant contacts, Akismet Anti-Spam, Wix Chat, Youtube, Linkedin, Twitter.